9vgo's Privacy Policy

9vgo ("we", "us", or "the platform") is a safe and reliable online gaming platform. When you ("user" or "you") visit our website or create an account, we collect certain personal information. This privacy policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.

The key terms used in this policy are as follows:

• Personal Information: Any information that can directly or indirectly identify you, such as your name, email address, phone number, or financial details.
• Data Processing: Any activity involving the storage, modification, analysis, or transfer of collected information.
• Cookies: Small data files stored in your browser that help improve the functionality of the platform.
• Third Party: Any person, organization, or service provider other than 9vgo.

9vgo collects the following types of information to ensure a safe and personalized experience for you:

2.1 Registration & Account Information

• Full name, date of birth, and nationality
• Valid email address and contact number
• Current address and country of residence
• Username and encrypted password

2.2 Identity Verification Information (KYC)

We conduct identity verification for responsible gaming and financial security. The following documents may be required during this process:

• National ID (NID) or passport copy
• Proof of address documents (bank statement or utility bill)
• Payment method verification details

2.3 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Transaction records related to bKash, Nagad, Rocket, or bank transfers
• Last four digits of the payment method (the full account number is never stored)

2.4 Usage History & Technical Information

• IP address, device type, and operating system
• Browser version and pages visited
• Gaming activity, betting history, and session duration
• Information collected through cookies and similar tracking technologies

9vgo uses your information only for legitimate and defined purposes. We never sell your information to third parties without your consent under any circumstances. The main purposes for which we use your information are as follows:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide uninterrupted access to casino, cricket betting, and slot games.
• Financial Transaction Processing: To securely complete deposit and withdrawal requests.
• Fraud Prevention: To detect and prevent illegal activity.
• Customer Support: To resolve your questions and complaints.
• Age Verification: To ensure that only users aged 21 or above are using the platform.
• Responsible Gaming: To monitor your gaming activity and identify problematic behaviour.
• Service Improvement: To enhance platform functionality and user experience.
• Legal Compliance: To comply with applicable laws and regulations.

9vgo follows industry-leading standards to protect your personal information. Our security measures are as follows:

4.1 Technical Security

• SSL Encryption: All data transfers on our website are secured with SSL/TLS encryption, which keeps your information hidden from third parties.
• Data Encryption: Stored sensitive information is encrypted using strong encryption algorithms.
• Firewall Protection: Our systems are protected from unauthorized access by advanced firewalls.
• Secure Payment Gateway: All transactions via bKash, Nagad, Rocket, and bank transfers are processed through a secure payment gateway.

4.2 Organizational Security

• Only authorized staff can access your personal information.
• All staff are trained on data protection policies and privacy matters.
• Data security incidents are reviewed and resolved immediately.

4.3 Data Retention Period

We retain your information for as long as your account is active and, after account closure, for the period required by applicable law. Financial transaction records are retained for the period necessary to meet legal requirements. Once the required period has passed, information is securely deleted.

9vgo does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:

• Service Providers: With trusted third parties for payment processing (bKash, Nagad, Rocket, bank), identity verification, and technical infrastructure management, who operate under strict confidentiality agreements.
• Legal Obligations: To comply with court orders, lawful requests from law enforcement agencies, or applicable laws.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, users will be notified in advance.
• Fraud Prevention: With industry-related organizations to detect and prevent fraudulent activity.

Any third-party partner is required to use your information only in accordance with our instructions and in a manner consistent with this privacy policy.

9vgo uses cookies to improve website functionality and personalize your experience. The types of cookies we use are:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining your login session, verifying security, and remembering your preferred language settings. Without them, the website will not function properly.

6.2 Functional Cookies

These cookies improve your experience by remembering your preferences and settings. You can disable these cookies through your browser settings, but doing so may limit certain features.

6.3 Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This information is analyzed in aggregate and you are not personally identified.

As an account holder at 9vgo, you have the following rights over your own information:

• Right of Access: You can contact us at any time to find out what information we hold about you.
• Right to Rectification: If your personal information is incorrect, you can request a correction.
• Right to Erasure: In certain circumstances, you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Processing: You can object to the processing of your information for specific purposes.
• Right to Data Portability: You can receive your personal information in a structured, commonly usable format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, please contact our support team. We will verify your request and respond as promptly as possible.

The 9vgo platform is intended only for users aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21. We carry out an age verification process at the time of registration, and any account suspected of belonging to a minor is suspended immediately.

If you believe that a minor is using our platform, please notify our support team immediately. We will take prompt action, and if any minor's information is found in our system, it will be deleted without delay.

To provide our services, your information may be processed and stored on servers located in various countries. 9vgo ensures that any such international transfer is conducted under appropriate security measures and that your data protection standards are maintained.

For data transfers, we follow industry best practices and ensure that adequate data protection measures are in place in the recipient country or organization.

9vgo may update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email address
• By showing an alert about the updated policy at your next login

Continuing to use the platform after any changes means you agree to the updated policy. We therefore recommend that you review this page regularly.

Reading the following documents together with this Privacy Policy will give you a clear understanding of the complete policies of 9vgo:

• Terms & Conditions — All rules and conditions for using the platform
• Responsible Gaming — Guidelines for safe and responsible gaming
• About Us — Detailed information about 9vgo
• FAQ — Answers to common questions